How long does the return process take?

It can take up to 5 working days for your returned goods to arrive at our warehouse. Once the goods have been received, they will be accessed to see if they are eligible for a refund, this process can take further 1-2 business days. You will be notified by email if the refund is approved and it will then be processed back to your original method of payment. Depending on your banking institution, your refund will appear in your account approximately 1-4 business days after it has been processed.

We may decline to offer a refund if the returned products are marked, damaged, show signs of wear or do not have their original and undamaged packaging and labelling. For more information regarding refunds, please see our Returns Policy.